Shipping & Returns Policy

This Shipping & Returns Policy outlines the terms and conditions regarding the shipping of products ordered through our website. Please read this policy carefully before placing your order.

Processing Time:
1.1. Elam Recreation LLC strives to process all orders promptly. Upon receiving your order, we will require a processing time of 1-3 business days. Please note that this processing time does not include weekends or public holidays.
1.2. During peak seasons or promotional periods, processing times may be extended. We will make every effort to communicate any delays to our customers and provide updated processing timeframes.
Shipping Methods:
2.1. Elam offers various shipping methods to provide flexibility and convenience for our customers.
2.2. Shipping methods may include but are not limited to standard ground shipping, express shipping, or expedited shipping. The availability of specific shipping methods will be displayed during the checkout process based on your location and the weight and dimensions of your order.
2.3. Shipping costs will be calculated at checkout based on the selected shipping method and the destination address.
Shipping Destinations:
3.1. Elam currently ships within the United States, European Union, & United Kingdom.
3.2. For orders with multiple items, there may be instances where products are shipped separately, depending on their availability and location.
Delivery Time:
4.1. Delivery times are estimated based on the shipping method selected and the destination address.
4.2. Please note that delivery times provided are approximate and not guaranteed. Factors beyond our control, such as weather conditions or carrier delays, may impact the actual delivery date.
4.3. Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the progress of your shipment on the carrier's website.
Order Tracking:
5.1. Elam provides order tracking information for all shipped orders. 5.2. You can track your order by using the tracking number provided in the shipping confirmation email. If you encounter any issues with tracking your order, please contact our customer support team for assistance.
Shipping Charges:
6.1. Shipping charges are calculated based on the total weight of your order, the shipping method selected, and the destination address. 6.2. During the checkout process, the shipping charges will be itemized and displayed for your review before finalizing the order.
Order Modifications and Cancellations:
7.1. Once an order has been placed, modifications or cancellations may not be possible. However, please reach out to our customer support team immediately if you need to make any changes to your order. We will do our best to assist you, but we cannot guarantee that changes can be accommodated after an order has been processed.
Lost or Damaged Shipments:
8.1. Elam is not responsible for lost or damaged shipments once they have been handed over to the shipping carrier. 8.2. If your order arrives damaged, please document the damages and contact our customer support team within 48 hours of receiving the package. We will assist you in filing a claim with the shipping carrier.
Returns and Exchanges:

We want you to be completely satisfied with your purchase from Elam Recreation LLC. If you wish to return an item, please review the following guidelines:
1. Eligibility: We accept returns within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process: To initiate a return, please contact our customer support team at sales@elam.co. They will guide you through the return process and provide you with any necessary instructions or forms.
3. Refund Options:
  a. In-Store Credit: We offer a full refund in the form of store credit, which can be used for future purchases at Elam.
  b. Money Back: If you prefer a refund in the original payment method, we will deduct the shipping cost from the refund amount. The remaining value will be refunded to your account.
4. Return Shipping: Unless the return is due to a defect or error on our part, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method and retaining proof of shipment.
5. Return Condition: To receive a refund or store credit, the returned item must be in its original condition. It should be unworn, undamaged, and free from any signs of use or alteration.
6. Refund Processing: Once we receive the returned item and verify its condition, we will process the refund within 14 days. Refunds will be issued in the same form as the original payment method or as store credit, as per your preference.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide assistance and arrange for a replacement or refund.
Please note that this return policy applies only to purchases made directly from Elam. If you purchased our products from a third-party retailer or marketplace, please refer to their respective return policies.
Contact Information: 10.1. If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team: support@elam.com

We reserve the right to modify or update this Shipping & Returns Policy at any time without notice.